Operational Management Assignment Example | Topics and Well Written Essays - 2000 words

Operational Management - Assignment ExampleThe StarField Hyper nub is a multinational chain with brilliant success across Europe. This was its first time in cave in in the United Kingdom market and this involved endeavors that were different comparatively from other of its branches. One of much(prenominal) endeavor was its absolute assistlessness over the fact that most of its partners did not have offices here in this country. As there was an adequate absence of wait ons and partnerships, the ships company had to look for other partners from the local service industries. This involved new associations and new partnerships and the work that followed was not tested from past experiences but relied on interchangeable interest.Customers complained of the Rudeness of the staff, Problems with facilities and Reliability. These are drastic complaints for each of the three complaints directly involves the companys image. The rudeness in the attitude of the staff reachs the customer-c ompany relationship most effectively though. The staff is but ambassadors of the company and if they are found to default in their ethics and handling, it leaves an overall embarrassing reflection of the companys image (Ali, 2003). Although the staff themselves mostly complained of such faults in attitude on the help staff, the implications affect the whole company. As the complaints fail to detail the rudeness, a hypothetical situation and subsequent assumptions have to be made in order to cater to this problem. The rudeness of the staff lav range from the lack in listening to disability to help a customer in need. It can glide by into many categories and can be a direct implication by any staff member of the company, be it the help staff, the counter staff or even the security. The customer could have had problems with the helping staff futile to provide them with timely assistance or failure to listen to them. The term rudeness can fall into different braches and can indeed in clude